REFUNDS AND CANCELLATIONS
Clear choices,
reviewed fairly.
VERSION 2026-09-13
Statutory withdrawal
Withdraw from a purchase using the online notice and confirmation function. No reason is required. A downloadable standard form and email alternative are available there. This is separate from cancelling future renewal. Applicable consumer withdrawal rights are not conditional on discretionary owner approval.
1. Community cancellation
Access update, 5 October 2026: basic Community access is now free. New paid Community plans and automatic Community renewal charges are held. Existing monthly and yearly members can still cancel online from their member dashboard; their payment records, support rights and previously granted benefits are preserved. Lifetime, Founding and complimentary benefits do not renew. Joining the free basic channels does not require a payment or cancellation.
2. Existing payment issues
The free basic Community channels are not dependent on a paid membership. Historical failed payments and paid-access questions can still be reviewed through support. We do not automatically retry Community renewal charges under the free-access policy. An unresolved historical payment does not prevent someone from using the public Discord invitation.
3. Refund requests
Members and marketplace buyers can submit a refund request from their account. Reasons and supporting details are optional. Requests enter an owner-only review queue. Discretionary refunds are assessed individually; statutory rights are assessed under the applicable law, not as a goodwill exception. Provider and legal restrictions still apply.
4. Digital content
Where immediate digital delivery is requested, checkout may ask for express consent to begin supply and acknowledgment that the statutory withdrawal right can be lost once the download starts. This does not remove rights relating to faulty, misdescribed, unavailable, unsafe, or unlawfully supplied content.
5. Marketplace outcomes
Completed downloads are normally final, but buyers may request review for duplicate charges, inaccessible or corrupt files, material misdescription, rights concerns, malware, or another legally protected reason. Approved refunds are returned to the original payment method and recorded in the payment ledger.
6. Contact
Email support@summumeditor.net if account access prevents use of the online workflow.